Right of withdrawal

Who we sell to

Jobsite Creative sells to companies — contractors, trades and real estate businesses — acting in the course of their trade or profession. Under German law that makes you an Unternehmer (§ 14 BGB), not a Verbraucher (§ 13 BGB).

The statutory right of withdrawal for distance contracts (§§ 312g, 355 BGB) applies to consumers only. It therefore does not apply to your order. We are not shortening it or contracting out of it — it does not arise in the first place.

We would rather write that plainly than print a withdrawal notice that looks like it gives you a right you do not have.

What you get instead

You are not locked in. What replaces a withdrawal period, for every customer:

• The first ad is free. You see what we make before any money is involved.
• On a plan, you get the plan for each month by email first and have 48 hours to ask for changes before production starts.
• A plan can be cancelled at the end of any month — in the customer portal (“Manage your plan”) or with one line by email — with no notice period. See Terms.
• If we did not deliver pieces you paid for and the reason was ours, you get a refund, or we make them the next month on top of its own — your choice.

How we check that you are a business

Before we send a confirmation link for a free ad, we check that the request really comes from the company it names: we read that company's own public website and compare the company name, phone number and email domain against the request. How that works is described on Privacy and /bot.

We only offer a plan to a company we already know, and the payment page asks for a billing address and lets you enter a business tax ID. If an order reaches us that is plainly not a business order, we do not perform it — we write to you, cancel it and refund what was paid.

If a consumer ever orders anyway

We do not want that case to be a grey area, so here is how we treat it. If it turns out that an order was placed by a consumer, we treat that customer as a consumer with the full statutory rights, regardless of what the order form said.

That means, for such an order:

• Fourteen days to withdraw, from the day the contract was concluded, with no reason needed.
• How to do it: an unambiguous statement to Jobsite Creative, Matthias Deusch, In den Gruben 139, 84489 Burghausen, Germany, or hello@jobsitecreative.com. An email saying you withdraw is enough. Sending it before the fourteen days are up is enough — it does not have to have arrived.
• What happens then: we refund every payment received, within fourteen days of being told, by the same means you paid with, at no cost to you.
• If you asked us to start early: where you expressly asked us to begin producing during the withdrawal period, you owe a proportionate amount for what was already produced when you withdrew. If you did not ask for that, we do not start before the period is over.

The order button

A plan or an extra ad is bought on a payment page run by our payment provider Stripe. Stripe sets the wording of its button: for a plan it reads “Subscribe”, for an extra ad “Pay”. We cannot change that wording, and we do not claim it says anything else.

Before the button, the page shows the plan or item, the amount due now and, for a plan, the monthly price that follows. For a plan, the button only works once you have ticked the box accepting our terms, which names the version of the terms that applies; how renewal and cancellation work is set out on Terms, which that box links to. An extra ad has no such box: you can only buy one while you have a plan, and it is bought under the terms you accepted for that plan.

The form for the free first ad is not an order in this sense: it costs nothing, obliges you to nothing, and its button says “Send request”.

Dispute resolution

We are not obliged to take part in dispute resolution proceedings before a consumer arbitration board, and we do not do so (§ 36 VSBG).

This page is written to be read and understood rather than to look like a contract. It is not legal advice, and it is not a substitute for your own counsel if your company needs one.